My name is Derrick Esplin and I am a Certified Public Accountant (CPA), licensed in the state of Utah. I have worked in billing/collections for over 10 years, specializing in tuition billing and receivables for troubled teen centers. We do our best to collect our accounts in-house but have utilized a 3rd party collection agency when our clients are no longer responding to our phone calls and/or billing statements. For the previous nine years I’ve used a national 3rd party collection company (located in Florida) with marginal results. I switched our collection accounts over to American Management Systems (AMS) in March, 2015 and can honestly say I have been incredibly impressed with their collection efforts and results! The dollar amounts being collected by AMS versus the other company we were using are up significantly. In addition, I love that AMS is a local company. Ifl have a question about a particular account I can drop in anytime to discuss it. I also believe that AMS uses integrity and responsible collections practices. I’ve not had one complaint (versus several from the other collection company we were using) back from a customer saying that AMS treated them rudely or without respect. Perhaps the best compliment I could give AMS is that I am no longer seeking a 3rd party collection company. I’ve found it in AMS! I only wish we would have found AMS, and made the switch to them, years ago.